Returns

We do hope that you will be pleased with your purchase. However, if for some reason you would like to return any product bought from us, we will be happy to refund or exchange it, provided that the product together with its packaging is in fully resaleable condition. Returns must be made within 14 days of delivery to you and in the original, undamaged and unopened packaging. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. This does not affect your statutory rights.

All returns must be sent via Recorded Delivery, as we cannot be responsible for any items that are lost in transit. You must also retain proof of postage.

To return a product please send it back securely wrapped, in the original packaging along with a letter stating your name, address, telephone number and reason for your return to the following address:

Dr. Nick Lowe.com Returns Dept. 
C/O Admail4 Int.
Vestry Road
Sevenoaks
Kent
TN14 5EL


If your order arrives and the products are not those you ordered, or the order is incomplete, or any product is in a damaged condition when you receive it, please notify us immediately by email: creams@cranleycreams.com. In the case of damaged goods please retain all packaging and damaged products and return to the above address. Provided these Terms and Conditions are met within a reasonable time
we will refund the price you paid for the returned products together with the initial and return delivery charges. Please state clearly your order number in all communications to us.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

This policy is only applicable to purchases made through www.drnicklowe.com; we are unable to process returns for purchases made through a partnered website or retail location. Provisions of this clause do not affect your statutory rights.